Pan Am Global Holdings LLC (“Pan Am,” “we,” “us,” or “our”) and its affiliated companies are committed to protecting the privacy, confidentiality, and security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard the personal data you share with us when visiting our websites, using our digital platforms, engaging with our marketing, or booking services offered under the Pan Am brand family; including but not limited to Pan Am Travel^®, Pan Am Experience^®, Pan Am Hotels, Pan Am Journeys™, Pan Am Lounges, and any future Pan Am-branded entities.

This policy applies to all personal information collected online and offline, regardless of the method of collection, and is designed to comply with applicable data protection laws including:

• The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
• The General Data Protection Regulation (GDPR) (EU/UK)
• The U.S. CAN-SPAM Act, TCPA, and FTC privacy principles
• Other international data protection standards

By using any Pan Am website or service, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect personal and non-personal information to deliver our services effectively, improve our offerings, and maintain the high level of experience associated with the Pan Am name.

A. Personal Information You Provide

We may collect the following categories of personal data directly from you when you interact with us:

• Contact Information: Your name, address, email, phone number, and communication preferences.
• Identity Verification: Date of birth, nationality, government-issued IDs, or passport details when required for travel services.
• Booking Details: Travel itineraries, flight preferences, passenger details, loyalty memberships, and special requests.
• Payment Data: Billing address, payment card details, and transaction information (processed securely by PCI-DSS-compliant providers).
• Communications: Emails, messages, reviews, survey responses, and other forms of correspondence.
• Employment or Partnership Information: For advisors, suppliers, or vendors who engage professionally with Pan Am.

B. Information Collected Automatically

When you visit our websites or open our emails, we may automatically collect:

• Technical Data: IP address, browser type, device model, operating system, referring URLs, pages visited, and session duration.
• Cookies & Tracking: Information from cookies, web beacons, and pixels used for analytics, personalization, and advertising (see Section 5).
• Geolocation: Approximate location based on IP address or device settings.

C. Information from Third Parties

We may supplement your data with information received from:

• Travel partners, hotels, airlines, or concierge partners assisting in service delivery.
• Public databases or professional networks.
• Marketing partners and analytics providers.
• Pan Am-affiliated entities sharing relevant contact or transactional information.

We take all reasonable steps to ensure that third parties providing us data are legally permitted to do so.

3. How We Use Your Information

We use your personal information to operate our business responsibly and deliver seamless, personalized experiences.

Specifically, we use data to:

1. Provide Services: Process inquiries, manage bookings, fulfill itineraries, and deliver requested services.
2. Personalize Experiences: Customize recommendations, promotions, and content based on your preferences and interactions.
3. Communicate with You: Send confirmations, updates, newsletters, marketing campaigns, or responses to inquiries.
4. Improve Performance: Analyze usage data, measure engagement, and enhance our websites and customer experience.
5. Ensure Legal Compliance: Meet our obligations under applicable laws, regulations, and record-keeping requirements.
6. Protect Security & Prevent Fraud: Detect unauthorized activity, enforce our Terms of Use, and secure Pan Am systems.
7. Marketing & Promotions: Provide information about new journeys, partnerships, events, and offers relevant to your interests (subject to opt-in consent where required).

We only process personal data when there is a lawful basis to do so, including your consent, contractual necessity, legitimate business interests, or legal obligation.

4. How We Share Your Information

We do not sell your personal data. We share it only when necessary and with trusted partners that meet Pan Am’s standards for privacy and data protection.

A. Internal Sharing

Information may be shared among Pan Am Global Holdings LLC and its affiliated companies for coordinated service delivery, operational management, and marketing purposes.

B. Third-Party Service Providers

We may share information with vendors and partners that assist us in:

• Website hosting and analytics
• Email and marketing automation (e.g., HubSpot, Google, Meta)
• Payment processing
• Travel and hospitality fulfillment (e.g., hotels, airlines, transport services)
• Legal, accounting, or security services

These third parties are contractually bound to use personal information only for authorized purposes and to protect it in accordance with this policy.

C. Legal & Compliance Disclosures

We may disclose information when required to:

• Comply with law, court orders, or legal process.
• Enforce our agreements, policies, and Terms of Use.
• Protect the rights, property, or safety of Pan Am, our customers, or the public.

D. Corporate Transactions

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction, subject to continued protection consistent with this Policy.

5. Cookies & Tracking Technologies

Pan Am uses cookies, pixels, and similar tracking tools to enhance your online experience, measure traffic, and deliver relevant advertising.

A. Types of Cookies

• Essential Cookies: Enable website functionality such as secure login and navigation.
• Performance Cookies: Collect data on usage to improve site design and performance.
• Functional Cookies: Remember preferences like language, location, or saved itineraries.
• Advertising Cookies: Deliver relevant promotions and measure campaign effectiveness.

B. Managing Cookies

You can manage or disable cookies through your browser settings or via our cookie consent tool (available where legally required). Some features may not function properly if cookies are disabled.

For EU/UK visitors, we rely on explicit consent before enabling non-essential cookies in compliance with the ePrivacy Directive and GDPR.

6. Data Retention

We retain personal data for as long as necessary to:

• Fulfill the purpose for which it was collected.
• Comply with legal, tax, and regulatory obligations.
• Resolve disputes and enforce agreements.

When retention is no longer required, data is securely deleted or anonymized using industry-standard practices.

7. Your Privacy Rights

A. U.S. Residents

Under CCPA/CPRA and other state laws, you have the right to:

• Know what personal information we collect, use, and disclose.
• Request deletion of your personal data (subject to legal exceptions).
• Opt out of sale or sharing of your data (we do not sell data).
• Non-discrimination for exercising privacy rights.

B. EU/UK Residents (GDPR)

You have the right to:

• Access and obtain a copy of your personal data.
• Correct or update inaccurate information.
• Request erasure (“right to be forgotten”).
• Restrict or object to certain processing.
• Withdraw consent at any time.
• Request data portability.

C. How to Exercise Your Rights

Email terri.mcmanus@panam.com with your request and sufficient information to verify your identity. We will respond within applicable legal timelines.

If you are unsatisfied with our response, EU/UK residents may file a complaint with their local Data Protection Authority.

8. Data Security

We implement administrative, technical, and physical measures designed to protect your personal information from loss, misuse, or unauthorized access.

These include:

• SSL encryption across all Pan Am websites.
• Secure data centers and cloud storage providers.
• Limited employee access based on role.
• Regular security audits and monitoring.

While we strive to safeguard all data, no online system is 100% secure. You use our Services at your own risk and are encouraged to use strong passwords and protect your login credentials.

9. International Data Transfers

Because Pan Am operates globally, your data may be transferred to and processed in countries outside your own, including the United States.

When doing so, we ensure appropriate safeguards such as:

• Standard Contractual Clauses (SCCs) for EU/UK transfers.
• Compliance with the EU-U.S. Data Privacy Framework (where applicable).
• Binding corporate rules or equivalent protections.

10. Children’s Privacy

Our Services are not directed to children under 16. We do not knowingly collect or store information from minors.

If we learn that we have inadvertently collected data from a child, we will promptly delete it and take steps to prevent further collection.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or business practices.

When updates are significant, we will notify you via email or a prominent notice on our websites.

Please review this page regularly to stay informed of any changes. The “Last Updated” date above reflects the effective date of the latest revision.

12. Contact Us

If you have questions about this Privacy Policy, your rights, or how Pan Am handles personal information, please contact:

Pan Am Global Holdings LLC
Attn: Privacy Officer
Email: terri.mcmanus@panam.com
Mailing Address:
Pan American World Airways, LLC,
4100 MacArthur Blvd, Suite 100,
Newport Beach, CA 92660, United States